Communication
Communication has been one of the darkest needs of the human race throughout recorded history. It is essential to form social unions, educate the young, and express a myriad of emotions and needs. The best communication is central to a civilized society. The several communication disciplines in engineering have the purpose of providing technological aids to human communication.
One could see the smoke signals and drum rolls of primitive societies as being technological aids to communication, but digital communication technology as we view it today became necessary with telegraphy, then telephony, then video, then computer
communication, and today the wonderful mixture of all of these in inexpensive, small portable
Originally, these technologies were evolved as separate networks and were perceived as having little in common. As these networks grew however, the fact that all fragments of a given network had to collaboration with the fact that diverse sections were designed at different times with diverse approaches led to a significant amount of focus on the base key points and architectural structure necessary for system progression going forward.
This necessity for base key points was perhaps best understood at American Telephone and Telegraph (AT&T) where Bell Laboratories was created as the research and development company .
Communication types
- Home Pages Communication
These are the entry points of customers, giving them information, support, and the capability for transaction. - Social Media
Facebook, Twitter, Instagram, and LinkedIn, these are the mediums by which the customer is interacting with the brand, from where support is being derived and given feedback in public. - SMS & WhatsApp
Text messaging and messaging applications like WhatsApp facilitate two-way instantly and directly between the business and the customer thus allowing personalized interaction and support. - Live Chat
Live chats on websites allow customers to converse in real time with representatives at the customer care answering various inquiries. - Chatbots
AI-powered chatbots can automate online transactions with customers through different websites, social media, and even messaging applications by providing instant and automated answers to some of the most commonly asked questions and making it much easier for end-users to navigate through other business processes. - Video Chat
Video streaming support, advice, or even sales enable businesses to meet their customers one-on-one over the internet and even from miles apart. Some of the video chats that are found include Zoom, Skype, and FaceTime. - Email
Email as a Customer Service it Channel, Email is a formal channel for customer guides whereby customers receive avenue to seek help, the problems faced, and get solutions through email communication. - Email as a Digital Marketing Channel, Email marketing campaigns provide promotional content, newsletters, and updates right in the audience’s inboxes, encouraging engagement, brand awareness, and boosts the deals.
Communication facts
Social media Communication is really the best place to reconnect and find new friendships once lost. It, in that way, promotes social media engagement into human life by giving virtual means of interaction.
Similarly, social media offer space for the development of interest-based communities that give like-minded individuals opportunities to connect to one another and greatly support each other on social media. The positively impact the mental psyche of their members.
Social media also afford a fast and wide and speedy means of communication that enables one information in quick time to several people. It allows people to share the knowledge relating to information or personal experiences helpful for others as well.
Also, through the digital means of creativity, people develop their self-confidence and self-esteem, hence earning a good self-esteem.
Best communication
Though the positive Communication effects can’t be put aside, the negative effects come in. Regardless of that, the people engage in multiple screen activities with a touch, from which many demand their complete attention towards addiction.
It affects sleep patterns and relationships in life, which involve face-to-face interactions. Social media also fosters the comparative method of communication, where people tend to compare more and develop a feeling of envy and subsequently, low-esteem.
It can create anxiety and depression in the person. Anonymity, as created through social media, can also stir bullies and cyberbullies that cause harm to mental wellness, including stress, depression, and low self-esteem.
Besides the above bad manners, such behaviors disrupt social wellbeing, hence deteriorating the quality of life in real life among people.
Best communication features
The key characteristic of digital Communication is that you may have a choice when and with whom you want to add up someone who is in the other part of the world. Moreover, wherever the other person is, the message is transferred instantaneously.
This speed is good but also can be negative in some way. Messages transfer quickly but sometimes you write things which you postponed and could later on regret. The second characteristic is that with digital communication, verbal gives way to non-verbal. Similarly, contact is often large, substituting the longer, more significant contact that face-to-face brings.
Digital Communication through a digital device is generally limited to a screen and a speakerphone. Digitally encoded as discreet signals are thoughts, data, or information digitally. Such signals are forwarded to the recipients electronically.
Briefly, it is data, either by way of a digitized analog signal, or a digital bitstream, over a point-to-point or point-to-multipoint Communication channels. Digital channels can be composed of several types-for example, storage channels, fiber optics, computer buses, etc.
Business communication
Everyone-and all major business Communication institutions, and organizations-uses this system to with one another. In this case, the source of information tends to have a computer keyboard device or mobile device and tends to flow or be transferred digitally.
This system can be operated by only one person. Thus, this sort of saves man-power and is the most simplest way of communicating till date. It is also introduced as an electromagnetic signal, like microwaves, electrical voltage, infrared, and airwaves.
Digital Communication as well as culture, meanwhile have provided means of essential progress and opportunities in terms of connection and support. The mental health and social wellness, however must be acknowledged and recognized because there are potential bad impacts.